Frequently asked questions

Yes, unless the piece’s page says otherwise, on the “Care” line. To make them last, hand washing is always the gentlest. Avoid metal scouring pads, and load the dishwasher so the pieces don’t knock against each other.

The pieces aren’t made for the oven unless their page says so. Stoneware handles heat well, but not sudden changes in temperature. Never put a piece on a stovetop burner or under the broiler.

Because it’s made by hand, from start to finish. A drip of glaze, a slightly different thickness, a sheen the kiln decided on its own: that’s what makes it one of a kind. The photos on each page show the exact piece you’ll receive, not a sample.

It’s most likely crazing, a web of very fine lines in the glassy layer of the glaze. It mostly comes from thermal shock, like going from the fridge to boiling water, and it doesn’t affect the strength of the piece. To avoid it, let a cold piece come back to room temperature before pouring something very hot into it.

Stoneware, a clay fired at high temperature that becomes dense and strong, ideal for everyday dishes.

They’re approximate, within about a quarter of an inch, since every piece is shaped by hand. If an exact measurement matters to you, for a shelf or a pot saucer for example, write to us before buying.

For now, the shop only offers pieces that are already made. Since every piece is one of a kind, a piece that sold won’t come back exactly the same. If a shape or a colour caught your eye, write to us: there may be a cousin in an upcoming firing. The best way not to miss anything is the newsletter.

A piece is yours as soon as payment goes through. Until then, it stays available to everyone. If you’re torn, don’t wait too long: there’s only one.

Ysabel packs every order by hand and usually ships within 3 business days. You’ll get a Canada Post tracking number by email. Delivery then takes 2 to 7 business days depending on where you live. For a studio pickup, we’ll agree on a time by email.

At the studio, in Cantley, in the Outaouais region of Quebec. The address comes with your order confirmation. In the Ottawa‑Gatineau area, we can also hand you your piece at a market or by appointment.

Not for now. The shop ships anywhere in Canada.

Write to us within 7 days of delivery with a photo of the piece and a photo of the box, then keep everything until it’s settled. You then choose between a full refund, shipping included, or a similar piece if the studio has one. The details are on the Shipping and returns page.

Since every piece is one of a kind, all sales are final. Take your time with the photos and measurements, and write to us with any question at all before buying.

Yes. Payment is handled by Square, by card, Apple Pay or Google Pay. The studio never sees your card number.

Every piece is already packed with care. If it’s a gift, write to us after you order and we’ll tuck a little note from you into the box.

At markets in the region and in a few shops: upcoming dates are in the “Where to find me” section of the home page, on Instagram (@atelier_potterysa) and in the newsletter.